Pickup Policy

⭐ K Bright Pickup Policy

Local Pickup Hours

📍 Kitchen Hub – High Ridge, Missouri

Monday – Friday | 3:00 PM – 4:00 PM

📍 O’Fallon, Illinois

Monday – Friday | 5:00 PM – 6:00 PM

(Weekend pickup is not available at this time.)

⭐ How Pickup Works

Place your order online and choose your pickup location at checkout:
• High Ridge, MO – 3:00 PM to 4:00 PM
• O’Fallon, IL – 5:00 PM to 6:00 PM
You will receive a “Ready for Pickup” text or email once your order is prepared.
After receiving your confirmation, please pick up your order during the pickup window for the location you selected.
If you need to coordinate a specific time within that window, email us at:
kbrightbykifah@gmail.com

Frequently asked questions

Open. Pour. Enjoy — We’ll make it right.

Thank you for choosing K Bright to bring flavor and comfort into your kitchen.
Because our seasonings are food products, we cannot accept returns once your order has been opened or delivered. This helps us protect the safety and quality of every blend that leaves our hands.

But please know this:
Your happiness matters to us — a lot.

If your order arrives damaged, incorrect, or something just doesn’t feel right, reach out within 7 days of delivery and we’ll take care of it right away.

📧 Email: kbrightbykifah@gmail.com

Just send:

Your order number
A photo of the issue
A short message about what happened

We’ll quickly replace the item or offer store credit — whatever makes the most sense.

Refunds

Refunds are approved only if:

The item arrived damaged
The wrong item was shipped
Your package was never delivered

Once approved, refunds are sent back to the original payment method.

Cancellations

Life happens — we get it.
If you need to cancel your order, just contact us within 24 hours, as long as it hasn’t shipped yet.

In short:

All sales are final on food items, but your satisfaction is never final — we will always make it right.

Thank you for supporting a small, handmade business.
You’re not just buying seasoning — you’re bringing comfort, culture, and love into your home.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.